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Before connecting two business systems

The details of data ownership and failure handling matter as much as the connection itself.

Illustration accompanying this project planning guide

PLANNING GUIDE

Check access first

Confirm that each system provides a supported integration method. Understand the permissions, provider terms and limits before estimating implementation.

Map the information

Identify the records and fields to move. Decide which system is authoritative and how conflicting updates should be handled.

Plan for exceptions

An external service may be unavailable, a record may be incomplete or a request may be repeated. Decide which cases need retrying and which need human review.

Keep the first scope focused

Begin with a defined data flow and a limited set of events. Review the result before extending the integration to more workflows.

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